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New Residents Welcome Booklet

Considering a lifestyle change? New to our city? There are many compelling reasons to choose Ballarat as your new home.

To assist in your relocation, the City of Ballarat's New Residents Welcome Booklet 2017-2018 is a friendly guide to our vibrant city to help you quickly and easily settle into the local lifestyle.

The Booklet provides information about key City of Ballarat and other community services, including public transport services, education, health services, waste and recycling.  The booklet also includes thousands of dollars' worth of discount vouchers for rmore than 140 local businesses.

If you are a permanent resident of Ballarat and you have been living in the City of Ballarat for less than three months, you are eligible to receive a free copy of the New Residents Welcome Booklet.

What's in the City of Ballarat New Residents Welcome Booklet 2017-18?

Examples of local discount offers include:

  • Free coffees - Ballarista Espresso Bar
  • $20 gift voucher - UFS Pharmacies
  • Free family ticket - Basketball Ballarat
  • One free wood-fired pizza - The Forge Pizzeria
  • 14 days of free classes - Fernwood Fitness

How to apply for the booklet

To apply, visit the City of Ballarat Customer Service Centre at:

The Phoenix, 25 Armstrong Street South, Ballarat

You will need to present the following documentation to claim your booklet:

  • a signed contract of property sale, or
  • a rental agreement of at least six months

In addition, you will need either:

  • a driver's licence, or
  • photographic identification


For more information, contact the City of Ballarat Customer Service team at 5320 5500